We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Customers are responsible for return postage. A $4.95 non-refundable restocking fee applies to each item returned. This will be deducted from any eligible refund amount. Items sent back to us without first requesting a return will not be accepted. Any and all shipping charges are non-refundable.
You can always contact us for any return question at email@example.com.
All international orders (outside the continental USA) are non-refundable, non-returnable and non-exchangeable. Any additional fees associated with international orders, including taxes, duties, import fees, etc. are the responsibility of the customer. We encourage customers to look up those potential charges and fees before purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not offer exchanges on our items.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.